Refund Policy
MuqPro sells digital services that may be delivered quickly to an account, Player ID/UID, or third-party service. Refund eligibility therefore depends on what actually happened to the payment and delivery.
1. Situations where a refund may be considered
- A payment was confirmed but the order/service was not delivered after investigation.
- A duplicate charge or duplicate order caused by a confirmed system/payment-provider error.
- An incorrect service or quantity was delivered by MuqPro/provider while the customer supplied correct information.
- An order terminally failed/cancelled after money was actually captured and requires reconciliation.
- Another situation where applicable law requires a refund.
2. Situations that normally are not refundable
- A digital product/credit was correctly delivered to the information confirmed by the customer.
- The customer entered an incorrect Player ID/UID, server, phone number, or account and delivery was irreversibly sent to those details.
- The customer changed their mind after digital fulfillment.
- A delay alone while the order remains Pending/Processing and no final failure has been confirmed.
3. Pending, failed, and cancelled
Pending/Processing: a refund is not automatically decided; provider/payment status is verified first. Failed/Cancelled: if payment was not captured, there is no monetary refund to process; if money was actually charged, MuqPro reconciles the transaction before deciding.
4. Wrong UID / account details
Check your details before checkout. If player-name verification is available, confirm the name. If delivery is correctly completed to a UID/account you entered but that information was wrong, MuqPro cannot guarantee that the provider can reverse the credit.
5. How to request a refund
Contact Support Center with the Order ID, phone/email on the account, service, amount, and a short explanation. A screenshot or provider evidence may be requested when it helps the investigation. Never send an OTP, PIN, or password.
6. Refund method
If a refund is approved, the return method may depend on the payment method, provider, and transaction status. MuqPro will confirm the appropriate method when the review is complete; this Policy does not promise a time or channel the provider has not confirmed.
7. Chargebacks/disputes
If you see a transaction you do not recognize or an unresolved issue, contact Support Center promptly. Fraud or chargeback abuse may result in investigation and account restrictions while lawful customer rights remain protected.
